Making public transportation in the Queen City more accessible.
What is StepSaver?
Stepsaver is an origin to destination shared-ride transportation service offered by the Manchester Transit Authority as required under the Americans with Disabilities Act (ADA) of 1990. This program provides assistance to individuals with disabilities who are unable to use the regular fixed route bus service. StepSaver covers areas of Manchester that are three quarters of a mile from the fixed route. An application process is required. StepSaver applications not processed within 21-days of receipt will result in presumptive eligibility. Service will be granted until an eligibility determination is made. If you have a question whether or not your destination is within our service area, please call us at 603-623-8801 Option #2.
For more information Click Here
Who is eligible?
Eligibility for service is determined by the MTA under the guidelines of the ADA.
Visitors who are eligible under the ADA in other cities or states are welcome to use our service while visiting for up to twenty-one (21) days.
How do I apply?
To request an application, please call the MTA at 623-8801. The application package will be sent to you for completion. Once you have returned the application, we will contact you to schedule an interview in your home or at the MTA in order to better establish eligibility. A final eligibility determination will be mailed to you within twenty-one (21) days of receipt of the application. Completed applications should be returned to:Manchester Transit Authority ATTN: StepSaver Service 110 Elm Street Manchester, NH 03101
Passenger Information and Policies:
Click Here to review MTA’s StepSaver Appeal Process.
Click Here to review MTA’s StepSaver information guide.
Click Here for information regarding ADA Complaint Procedures
How do I schedule a ride?
StepSaver Service is provided on an advanced reservation basis. Eligible passengers may call the MTA dispatch office and schedule their rides up to a week in advance. We cannot take same day reservations.
Reservation hours are 5:25 AM to 7:00 PM, Monday through Friday, 9:30 AM to 6:00 PM on Saturdays. Transportation is provided five days a week from 5:25 AM to 6:30 PM Monday through Friday, and from 9:30 AM to 5:30 PM on Saturday. The last pick-up window is from 6:00pm to 6:30pm. There is no Sunday service however, you can leave a message to schedule a ride for Monday. 603-623-8801 ext. 5160.
Stepsaver is closed on the same holidays as the fixed route system.
How much does it cost?
Where can I go?
StepSaver covers most of Manchester, as well as parts of Goffstown, Bedford, and Hooksett, three quarters of a mile along the fixed route bus system.
Can I bring someone with me?
Yes. Some passengers may require the assistance of a Personal Care Attendant (PCA). PCAs ride for free with the eligible passenger.
Passengers may also bring up to three companions depending on available space. Companions pay the same fare as the eligible StepSaver passenger. The origin and destination must be the same for all passengers. At the time of booking, please let us know if you are bringing someone along.
MTA has schedules and other instructions in Accessible Formats such as large print, braille, alternative language, etc.
I have some questions! Who can I call?
Give us a call at 603-623-8801 Option #2. We’ll do our best to answer any further questions you might have.